Terms & Conditions

1. Acceptance of Terms

By accessing and using the lab services provided by Potolo Lab, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our lab services.

2. Test Requests and Services

2.1 Ordering Tests:
Users may request lab tests through the app. The accuracy of test requests is the responsibility of the user.

2.2 Testing Services:
Potolo Lab will perform requested tests with reasonable care and expertise. Results may vary based on the nature of the tests and sample quality.

3. Payment and Billing

3.1 Payment:
Users are responsible for payment of lab services. Prices are subject to change, and users will be informed of any adjustments.

3.2 Refunds:
Refund policies may vary based on the nature of the test. Users should refer to the app for specific details.

4. Reporting and Results

4.1 Result Delivery:
Lab results will be delivered to users through the app. Users are responsible for regularly checking their accounts for results.

4.2 Result Interpretation:
Interpretation of lab results is not a substitute for professional medical advice. Users are encouraged to consult healthcare professionals for proper analysis and guidance.

5. User Responsibilities

5.1 Accurate Information:
Users must provide accurate personal and health information for testing. Potolo Lab is not responsible for inaccurate results due to incorrect information provided by the user.

5.2 Follow-Up Tests:
Users are responsible for following up with healthcare professionals for additional tests or consultations based on lab results.

6. Data Security and Privacy

6.1 Security Measures:
Potolo Lab implements industry-standard security measures to protect user data.

6.2 Data Sharing:
Lab results may be shared with third-party healthcare providers if authorized by the user.

7. Amendments to Terms

7.1 Notification:
Potolo Lab reserves the right to modify these terms. Users will be notified of changes, and continued use constitutes acceptance of the updated terms.

8. Governing Law

8.1 Jurisdiction:
These terms are governed by the laws of [Your Jurisdiction]. Any disputes arising will be subject to the exclusive jurisdiction of the courts in United State.